FAQ

All sales are final.

We handle refunds on a case by case basis. We appreciate your understanding on this and would be more than happy to work with you on exchanging an item!

Once an order is placed, we are unable to make changes to the order. However, if you need to update your shipping address or contact information, please contact our customer service team immediately after placing your order. Changes to the shipping address are not guaranteed if our facility has already processed your order.

Sometimes, you might receive an error message indicating that we can't ship to your address. The error message may say something like this: "Your cart has been updated and the items you added can't be shipped to your address. Remove items to complete your order or Shipping not available to selected address." Our shopping cart has the most updated information since our stores are connected directly to our parcel carrier systems and custom shipping rules. If the address you want to use is in an area where our carriers are having difficulty with delivery, the carrier might recognize the address as invalid. This process helps you avoid issues with undelivered packages, long transit times, or problems with customs clearance.

Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. Please refer to this delivery cost table (add link) to check the postage fees for different destination countries. If your order value is more than $75, we provide free shipping within the U.S.

Once your order has been placed and processed, you will receive a confirmation email with your order details.

 

Tracking information may not be immediately available after your order is placed. You will receive a shipping confirmation update with tracking details once your package leaves our facility. If you don't see any updates right away, please be patient and check back later.

All sales are final.

We handle refunds on a case by case basis. We appreciate your understanding on this and would be more than happy to work with you on exchanging an item!

Exchanges will need to be done within 30 days of receiving the item. The buyer is required to cover the cost of postage. If you would like to request an exchange, please shoot our Customer Service an e-mail at customerservice@dannyduncan69.com and we’ll get back to you within 1-3 business days.
Please note if an item has been washed or worn it is not eligible for an exchange. 

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging.

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.

Non-Returnable items

Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.

We're sorry your item(s) have damage!

Some items break during shipment. We'll do our best to help. Please email our team with an image of your damaged item for further assistance.

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll be sure to resolve the situation as best we can!

We are sorry to hear you received the wrong item in your order! Please report your order issue to our team immediately for further assistance.

 

Include your order number, full name, and a photo of the item received and the name of the missing item(s). Please double-check the package for any notes or packing slips that indicate your other item(s) were shipped separately.

 

While we may not be able to guarantee your exact order is replaced due to potential stock issues, we’ll resolve the situation as best we can!